At rajalotre, your privacy is not merely a legal obligation — it is a core value we hold firmly. This policy explains transparently how we collect, use and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six principles that underpin how rajalotre handles the personal data of Malaysian players
Rajalotre operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of how player personal data is handled — from collection through to deletion — is regularly audited to ensure complete compliance with applicable Malaysian legislation.
All data transmitted between your device and rajalotre's servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia. This means your login credentials, personal data, and financial transaction details cannot be accessed by any unauthorised party.
Rajalotre never sells, rents or trades players' personal data to any third party for marketing or any other purposes. Your data is used solely for the purposes stated in this policy and nothing beyond that — without exception.
Rajalotre only collects personal data that is strictly necessary to provide our services. We do not request irrelevant information and do not retain data longer than required. Every type of data we collect has a clear and legitimate purpose.
As a rajalotre player, you have the full right to access, correct, transfer or request the deletion of your personal data. Privacy-related requests are processed within 14 business days at no additional charge for most request types.
Rajalotre's privacy policy is written in plain, straightforward language that Malaysian players can easily understand — not confusing legal jargon. We believe you deserve to know exactly what happens with your data, and we present that information as clearly as possible.
This Privacy Policy explains how rajalotre collects, uses, stores, and protects your personal data when you use our platform. By registering an account or continuing to use rajalotre's services, you are deemed to have read and agreed to this Privacy Policy.
This document has been prepared in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA). If you have any questions, please contact us at support@rajalotre.asia.
Rajalotre collects various types of personal data depending on how you interact with our platform. Our core principle is to collect only what is genuinely necessary to deliver a better and safer service to you.
When you register an account, make a deposit, or contact our support team, you may provide the following data:
When you use the rajalotre platform, our systems automatically log certain technical information for security and service improvement purposes:
| Data Type | Collection Methods | Requirements |
|---|---|---|
| Email & Password | Registration form | Required — for account access |
| Phone Number | Registration form | Required — for 2FA verification |
| MyKad / Passport | KYC Process | Required before the first withdrawal |
| E-wallet / FPX Details | Payment forms | Mandatory — for deposits & withdrawals |
| IP Address & Device | Automatic | Security & Fraud Detection |
| Activity Records | Automatic | Auditing, security & service improvement |
Rajalotre never collect credit or debit card numbers directly. All financial transactions are processed through licensed, secure third-party payment gateways.
Rajalotre uses your personal data only for legitimate purposes to which you have given consent — explicitly at the point of registration or implicitly through your use of the platform. The following are the primary purposes for which your data is used:
Important: Rajalotre not using your data to make automated decisions that negatively affect you without human review. Every significant decision involving your account is reviewed by a qualified human team.
Rajalotre does not sell, rent or disclose players' personal data to third parties for marketing purposes. However, in certain circumstances, we may need to share some of your data with selected parties in order to deliver our services effectively.
Rajalotre works with a number of third-party service providers that help us run our platform operations. These providers only receive the data they need to carry out their specific functions, and they are contractually bound to protect your data:
Rajalotre may disclose your personal data to the relevant authorities where we are required to do so under Malaysian law, including:
In all such circumstances, rajalotre will endeavour to disclose only the minimum data necessary and, where permitted by law, will notify you of such disclosure.
Rajalotre never shares players' personal data with advertising companies, data brokers, social media platforms, or any third party for marketing purposes without your explicit consent. This is a commitment we do not compromise on.
Rajalotre continuously invests in security infrastructure to ensure that the personal data of Malaysian players is always protected against unauthorised access, loss, alteration, or disclosure.
While rajalotre takes all reasonable steps to protect your data, account security is also a shared responsibility. We encourage you to use a strong, unique password, keep your login credentials confidential and promptly report any suspicious activity on your account to the rajalotre support team.
If you suspect that your personal data has been compromised or your account has been accessed without authorization, please contact us immediately via live chat or email at support@rajalotre.asia. Our security team operates 24 hours a day.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by rajalotre. We fully respect these rights and provide straightforward mechanisms for you to exercise them.
Rajalotre fully recognises and respects all rights granted to you as a data subject
You have the right to request a copy of all personal data we hold about you. Rajalotre will provide this information within 14 business days of receiving your request. Send your request to support@rajalotre.asia with the subject line "Data Access Request".
If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly from your account panel.
You may request the deletion of your personal data when your account is closed. However, certain data may need to be retained for a specified period to meet legal obligations such as AML requirements and tax reporting.
You may object to the processing of your personal data for direct marketing purposes at any time. Once an objection is received, rajalotre will immediately cease using your data for that purpose, with no impact on your gaming account.
You have the right to receive the personal data you have provided to us in a machine-readable format. This allows you to transfer your data to another service should you choose to do so.
In certain situations — such as when you dispute the accuracy of your data or the lawfulness of its processing — you may request that we restrict the processing of your data while the matter is resolved.
To exercise any of the above rights, submit a written request to support@rajalotre.asia with an appropriate subject line (e.g., "Data Access Request", "Data Deletion Request"). Include your account username and a brief description of your request. We will respond within 14 business days.
No fee is charged for the first data rights request made within any 12-month period.
Rajalotre uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some areas of the rajalotre platform. Essential session cookies cannot be disabled without impacting your ability to use the platform fully.
Please note that rajalotre does not use third-party cookies for advertising or cross-site tracking purposes. We do not share cookie data with advertising networks or social media platforms.
For guidance on managing cookies in your web browser, please refer to your browser's help documentation — Firefox, Chrome, Safari, and Edge each have straightforward step-by-step guides available.
Rajalotre retains your personal data only for as long as necessary to fulfil the purposes set out in this policy or to comply with applicable legal requirements.
When your account is closed at your own request, rajalotre will initiate the data deletion process within 30 days. Data not subject to any legal retention obligations will be fully deleted or anonymised. Data that must be retained for legal compliance purposes will be moved to a separate secure storage environment and will no longer be used for regular platform operations.
Rajalotre players' personal data is stored on servers located in jurisdictions with data protection laws equivalent to or stronger than those of Malaysia. Should any cross-border data transfer be required, rajalotre ensures adequate safeguards are in place through appropriate contractual agreements with data recipients.
Rajalotre reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, legal developments, or changes to the services we provide.
When material changes are made, rajalotre will notify players at least seven days before changes take effect, via registered email or a clear in-platform notification. For minor changes such as typographical corrections or additional clarifications, we may update this policy without prior notice, but the "Updated" date at the top of this policy will always reflect the latest version.
Your continued use of the rajalotre platform after any changes take effect will be considered your acceptance of the updated privacy policy. It is your responsibility to review this page periodically.
Please keep your rajalotre account email address up to date so you do not miss any important notifications regarding changes to our privacy policy or terms and conditions.
If you have any questions, concerns, or requests relating to this privacy policy or how rajalotre handles your personal data, we encourage you to reach out to us directly.
If you believe that rajalotre has violated your privacy rights under PDPA 2010 and are not satisfied with our response, you also have the right to lodge a complaint with Malaysia Personal Data Protection Commissioner which is the authority responsible for enforcing PDPA 2010 in Malaysia.
Your trust is rajalotre's most valued asset. We are committed to acting with integrity and transparency in all matters relating to your privacy and personal data protection.
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